Privacy Policy

Information We Collect

When you interact with Swarnayu Healthcare, we may collect information such as:

• Full Name
• Mobile Number
• Email Address
• City or Location
• Appointment details
• Enquiry details
• Information regarding your health concerns or treatment requirements that you voluntarily provide
• Information shared during consultation or appointment requests
• Any other information you voluntarily provide through our website or communication channels

We may also collect limited technical information, such as IP address, browser type, device information, pages visited, and website interaction data.

How We Use Your Information

We may use the information collected to:

• Respond to your enquiries
• Schedule and manage appointments
• Contact you regarding your consultation or treatment
• Understand your healthcare requirements
• Provide information about our Ayurveda treatments and healthcare services
• Improve our website and patient experience
• Maintain appropriate patient and enquiry records
• Communicate service-related information
• Comply with applicable legal and regulatory requirements

We will use your information only for legitimate purposes connected with our healthcare services, communication, administration, and related operations.

Health and Medical Information

Swarnayu Healthcare understands that health information is sensitive and personal.

Any medical or health-related information voluntarily provided by you may be used by authorized healthcare professionals and staff for purposes including consultation, treatment planning, appointment management, and providing healthcare services.

We take reasonable measures to maintain the confidentiality and security of such information.

How We Share Your Information

Swarnayu Healthcare does not sell or rent your personal information to third parties.

Information may be shared with authorized employees, healthcare professionals, service providers, technology partners, or other parties where reasonably necessary for:

• Providing healthcare services
• Managing appointments and enquiries
• Operating our website and digital systems
• Communicating with patients
• Maintaining technical infrastructure
• Meeting legal or regulatory obligations

Where third-party service providers process information on our behalf, we expect them to maintain appropriate confidentiality and security measures.

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and enhance user experience.

We may use services such as Google Analytics, Google Ads, Meta advertising tools, or similar technologies for website analytics, advertising measurement, and campaign performance.

These services may collect information such as device type, browser information, website activity, and interactions with our website in accordance with their respective privacy policies.

Enquiry Forms and Appointment Forms

When you submit an enquiry or appointment form on our website, the information provided may be used by Swarnayu Healthcare to contact you regarding:

• Your enquiry
• Appointment requests
• Consultation requirements
• Treatment-related information
• Healthcare services requested by you

By submitting a form, you confirm that the information provided by you is accurate to the best of your knowledge.

WhatsApp, Phone and Other Communications

If you provide your mobile number or other contact information, Swarnayu Healthcare may contact you through phone calls, SMS, WhatsApp, email, or other communication channels regarding your enquiry, appointment, consultation, or requested services.

Promotional communications may also be sent where permitted by applicable law. You may request to stop receiving promotional communications from us.

Data Security

Swarnayu Healthcare takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including healthcare administration, patient records, enquiry management, legal requirements, regulatory requirements, and legitimate operational purposes.

When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.

Swarnayu Healthcare is not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before submitting personal information.

Children's Privacy

Our website is not specifically intended for children.

Where healthcare services or information concerning a minor are required, the relevant information should be provided by a parent, guardian, or legally authorized representative, as applicable.

Your Privacy Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

• Request access to personal information held by us
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent where applicable
• Request information about how your data is being used
• Raise concerns regarding the handling of your personal information

For privacy-related requests, please contact us using the details provided below.

Changes to This Privacy Policy

Swarnayu Healthcare may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised Effective Date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Swarnayu Healthcare
Address: Swarnayu Ayurved Clinic, 2019, E Ward, Plot No. 2, First Floor, Basavaraj Apartment, Rajarampuri 9th Lane, Kolhapur-416008
Phone: +91 9370708585
Email: swarnayuhealthcare@gmail.com
Website: https://www.swarnayuhealthcare.in/

Consent

By using our website or submitting your personal information through our enquiry, appointment, consultation, or contact forms, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above, subject to applicable laws and regulations.